Internet issues

It started in July when I relocated from 1 house to another. I called them to request that i be connected to the new house they checked area and confirmed that it had fibre so the technician will come connect connect the cables for me. I have been waiting since July i work from home I stopped paying as ni services were rendered instead inhave been buying data to work on a weekly basis.

The unfair part on this issue the call centre agent i spoke to initially said i should cancel and inshould pay a cancelation fee surprised 🤨 buh i agreed i waited for the cancelation forms as i couldn't log into my profile.

They kept billing me, no data, no internet however i must pay? WHAT AM I PAYING FOR???

OUR CONTRACT AGREEMENT IS DATA NO DATA NO PAY.

Now getting calls daily being told i need to pay it does not make sense to me at all.

They keep saying I will make a note. That not will not sort this issue as i still have no internet connection😡😡😡