Internet Down for 8 Days – No Resolution Despite Escalation (#SST496022)

I’ve been experiencing no internet connection for the past three days with Supersonic. Despite calling repeatedly and being told that my issue has been "escalated to a technician," there has been no progress or resolution. My reference number is #SST496022, and my router’s internet light is red, showing no connection (RN shows disconnected).

This has been extremely frustrating, especially given the lack of communication and follow-up from Supersonic. I rely on this service for my daily tasks, and this prolonged outage is unacceptable. I am requesting immediate action to restore my service and expect compensation for the downtime.

Please address this issue urgently.