NL
Nelus L
1 reviews | Active since May 2021
10 May 2021, 08:55
International Speed ISSUE!!!
I have an International speed of less than 10Mbps from my 100Mbps line. Phoned the call centre and the technician was not even willing to listen to me explain the problem. Just said it is not their problem.
In some tests, I get less than 2Mbps download speed, but 45Mbps upload speed. And my local test is all acceptable.. 80-90Mbps Down and 45Mbps Up.
I cancelled my subscription directly after this call. This is unacceptable for an ISP to not even look into a complaint from a customer.
Supersonic Customer service and technical support are VERY POOR!!!!
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
10 May 2021, 11:16Good day Nelus,
My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.
Kindest Regards,
Joshua
My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.
Kindest Regards,
Joshua
Best regards,
Supersonic 's reply10 May 2021, 11:16
Official
Good day Nelus,
My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.
Kindest Regards,
Joshua
My sincere apology for the unsatisfactory service you have received. I will be in contact with the relevant department to get this resolved.
Kindest Regards,
Joshua
Best regards,
Supersonic 's replyOfficial
10 May 2021, 11:24Good Nelus.
Please provide me with the pictures by email to ***
Please provide me with the pictures by email to ***
Best regards,
Supersonic 's reply10 May 2021, 11:24
Official
Good Nelus.
Please provide me with the pictures by email to ***
Please provide me with the pictures by email to ***
Best regards,
NL
Nelus L's updateReviewer Update
11 May 2021, 17:03Hi Joshua.
I am still paying for a service I am not receiving. My international speed issue continues...
And no feedback from you or Supersonic?
I hope I get the same discount on my bill as the discount on my speed!
Regards
Nelus Ludik
I am still paying for a service I am not receiving. My international speed issue continues...
And no feedback from you or Supersonic?
I hope I get the same discount on my bill as the discount on my speed!
Regards
Nelus Ludik
NL
Nelus L's update11 May 2021, 17:03
Reviewer Update
Hi Joshua.
I am still paying for a service I am not receiving. My international speed issue continues...
And no feedback from you or Supersonic?
I hope I get the same discount on my bill as the discount on my speed!
Regards
Nelus Ludik
I am still paying for a service I am not receiving. My international speed issue continues...
And no feedback from you or Supersonic?
I hope I get the same discount on my bill as the discount on my speed!
Regards
Nelus Ludik
Supersonic 's replyOfficial
13 May 2021, 16:33Good day Nelus.
I do apologize for the non-communication from my side, I have responded via email.
Regards,
Joshua
I do apologize for the non-communication from my side, I have responded via email.
Regards,
Joshua
Best regards,
Supersonic 's reply13 May 2021, 16:33
Official
Good day Nelus.
I do apologize for the non-communication from my side, I have responded via email.
Regards,
Joshua
I do apologize for the non-communication from my side, I have responded via email.
Regards,
Joshua
Best regards,