INSTALLATION&ORDER process NOT EFFECTIVE

I am deeply disappointed with the lack of service and communication from MTN regarding my recent fiber order. I placed my order with agent Zimisele Msome approximately 48 hours ago and have yet to receive any meaningful updates or calls to confirm the status of my installation.

When I initially placed the order, I spoke with the representative who seemed quite inefficient and did not provide me with any confidence in the process.Today, at 8:50 a.m., I spoke with another representative Lindisiwe who assured me that my order is in progress and someone will contact me shortly. However, given the past 48 hours of complete silence, I am left wondering whether MTN is actually capable of fulfilling this request.

As someone who works from home and relies heavily on a stable internet connection for both my business and home security, this delay is unacceptable. I would urge MTN to take customer service more seriously, especially when it comes to urgent matters like this. I hope to see immediate action taken to resolve this issue, but my trust in the service has already been tarnished.

Kindly rectify urgently Contact me Zubair ***