NM
Natasja M
1 reviews | Active since Jun 2020
11 Dec 2020, 16:13
****ING USELESS SERVICE
****EN USELESS
TWO WEEKS OF ASKING, CRYING, FIGHTING, BEGGING AND MY FIBRE AND WIFI IS STILL NOT SORTED OUT. I RAN OUT OF OPTIONS.
CAN SOMEONE PLEASE HELP!!!!!!!! WHAT CAN I DO NEXT?
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
11 Dec 2020, 18:18Hello Natasja,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
Supersonic 's reply11 Dec 2020, 18:18
Official
Hello Natasja,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
NM
Natasja M's updateReviewer Update
11 Dec 2020, 21:44Sandra, thanks for taking the time to copy and paste Supersonic's standard response - "will be escalated". If I received R5 every time I heard that over the past 2 weeks, I could have funded the data I used on my phone that cost me over R3000 by now. And I would have saved 4 hours of my life wasted on phone calls to supersonic and Vumatel.
You go girl. Keep on coping your useless comment to everyone's complaints. Job well done!
You go girl. Keep on coping your useless comment to everyone's complaints. Job well done!
NM
Natasja M's update11 Dec 2020, 21:44
Reviewer Update
Sandra, thanks for taking the time to copy and paste Supersonic's standard response - "will be escalated". If I received R5 every time I heard that over the past 2 weeks, I could have funded the data I used on my phone that cost me over R3000 by now. And I would have saved 4 hours of my life wasted on phone calls to supersonic and Vumatel.
You go girl. Keep on coping your useless comment to everyone's complaints. Job well done!
You go girl. Keep on coping your useless comment to everyone's complaints. Job well done!
NM
Natasja M's updateReviewer Update
14 Dec 2020, 06:49Please can someone URGENTLY contact me?
I need to understand what the quickest will be:- canceling and how quickly Supersonic will release the line- or getting the wifi / fibre to work in my house.
I've now spend over R3000 on additional data alone the first two weeks of December. I've now spend over 4 hours of phone time trying to sort this out.
I am working for home though the Christmas period. I cant afford to buy any data anymore. I can't afford to add any airtime to my phone anymore.
I'm in this catch 20 situation and honestly do not know which way anymore.
I'm so desperate I will borrow money and pay anyone who will just come out to my house and sort this out.
Please please please. I am begging here!!!!
I need to understand what the quickest will be:- canceling and how quickly Supersonic will release the line- or getting the wifi / fibre to work in my house.
I've now spend over R3000 on additional data alone the first two weeks of December. I've now spend over 4 hours of phone time trying to sort this out.
I am working for home though the Christmas period. I cant afford to buy any data anymore. I can't afford to add any airtime to my phone anymore.
I'm in this catch 20 situation and honestly do not know which way anymore.
I'm so desperate I will borrow money and pay anyone who will just come out to my house and sort this out.
Please please please. I am begging here!!!!
NM
Natasja M's update14 Dec 2020, 06:49
Reviewer Update
Please can someone URGENTLY contact me?
I need to understand what the quickest will be:- canceling and how quickly Supersonic will release the line- or getting the wifi / fibre to work in my house.
I've now spend over R3000 on additional data alone the first two weeks of December. I've now spend over 4 hours of phone time trying to sort this out.
I am working for home though the Christmas period. I cant afford to buy any data anymore. I can't afford to add any airtime to my phone anymore.
I'm in this catch 20 situation and honestly do not know which way anymore.
I'm so desperate I will borrow money and pay anyone who will just come out to my house and sort this out.
Please please please. I am begging here!!!!
I need to understand what the quickest will be:- canceling and how quickly Supersonic will release the line- or getting the wifi / fibre to work in my house.
I've now spend over R3000 on additional data alone the first two weeks of December. I've now spend over 4 hours of phone time trying to sort this out.
I am working for home though the Christmas period. I cant afford to buy any data anymore. I can't afford to add any airtime to my phone anymore.
I'm in this catch 20 situation and honestly do not know which way anymore.
I'm so desperate I will borrow money and pay anyone who will just come out to my house and sort this out.
Please please please. I am begging here!!!!