Inefficiency

I made a call to them on Thursday night as my internet light randomly turned red was told my account/ router was locked due to change of location, was advised to leave the router on for 1h30 minutes thereafter switch if off from the plug, light was still red , I then left it off the whole night it was still red the next morning ( Friday ) came back from work gave them a call again , was told to remove and insert the sim card still was not resolved, agent then advised she thinks the issue is with the sim card ( case ref CaS 294310-z0c6m0 )they will need to send me a new sim card which will take 48 hrs and someone will be in contact with me.

Till today no one has called me instead I had to be the one calling them and being told about 48 working hrs had I been told it's working hours I would not be writing this complaint. I went as far as speaking to a manager.

I am working from home and the inconvenience of having to come into office is not fair as this disrupts my daily routine.