MM
Mandla M
1 reviews | Active since Mar 2009
11 Aug 2023, 20:36
Incorrectly debited and still no refund
I cancelled my account two months ago with Supersonic and in the month of August I was debited 3 times the normal debit order I used to pay. Below are the ticket number: SST184702.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
12 Aug 2023, 07:00Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply12 Aug 2023, 07:00
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
MM
Mandla M's updateReviewer Update
16 Aug 2023, 10:47Today I received an email that my ticket has been closed and yet I haven't received any feedback neither a refund. Such a poor service.
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image.png 46.09 KB
MM
Mandla M's update16 Aug 2023, 10:47
Reviewer Update
Today I received an email that my ticket has been closed and yet I haven't received any feedback neither a refund. Such a poor service.
image.png 46.09 KB
image.png 46.09 KB
MM
Mandla M's updateReviewer Update
28 Aug 2023, 16:04Good day
No refund has been received to this far. Other than that I was sent an invoice of R2499 for the router which I am keeping until my refund has been paid.
No refund has been received to this far. Other than that I was sent an invoice of R2499 for the router which I am keeping until my refund has been paid.
MM
Mandla M's update28 Aug 2023, 16:04
Reviewer Update
Good day
No refund has been received to this far. Other than that I was sent an invoice of R2499 for the router which I am keeping until my refund has been paid.
No refund has been received to this far. Other than that I was sent an invoice of R2499 for the router which I am keeping until my refund has been paid.
MM
Mandla M's updateReviewer Update
12 Sept 2024, 09:53Good day
Where is this query at now?
Where is this query at now?
MM
Mandla M's update12 Sept 2024, 09:53
Reviewer Update
Good day
Where is this query at now?
Where is this query at now?