INCORRECT Debit and now begging for my money back!

I had a month to month contract with supersonic for fibre service (Please note there was already a fibre into the home, so there was no installation for supersonic themselves) for over a year, when i was relocating from Johannesburg to Cape Town I gave a TWO MONTH notice, i drove to 14th Ave and handed back all the equipment.

6 MONTHS after i cancelled i got debited out of my account a R2200.00 clawback When i queried it i was told, even though its month to month i still have to have fibre with them for 2 years otherwise i get charged a clawback for the INSTALLATION service and ACTIVATION. Much to my DISGUST, i had to prove there was absolutely no installation ... there was not even a technician that came to my home, i received the router and i handed it back at my own expense. After a month of back and fourth with supersonic they acknowledge that the debited me incorrectly, and i should have only be charged a clawback for ACTIVATION .... Which is R900.00 which is also ******* as far as i am concerned. NOW 2 months later i am STILL pleading for my money back.

This is basically like THEFT .... and i have no hope on their only contact point of whatsapp!!

Im pulling my hair out. Would never recommend this company for Fibre when there are SO many other AMAZING fibre service providers, the ONLY reason i used them was it was an Estate rule .... how unfortunate for everyone living in that estate!