TR
Tsholofelo R
1 reviews | Active since Aug 2022
03 Oct 2023, 09:15
INCORRECT DEBIT AGAIN!
Absolutely pathetic! I have been waiting for you guys to fix my debit order for 2 months and you still have incorrectly debited me! I am at my wits end with your **** it's like you're running a fly by night! CANCEL MY SERVICES AND CALL ME LIKE YOU PROMISED 2 WEEKS AGO OR I WILL BE ON HELLO PETER WITHIN THE HOUR!
Helpful (0)
Replies (11)0
Replies (11)
Supersonic 's replyOfficial
03 Oct 2023, 09:30Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's reply03 Oct 2023, 09:30
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
TR
Tsholofelo R's updateReviewer Update
03 Oct 2023, 09:45No! You do absolutely nothing! You haven't escalated anything you're just sitting on your asses! Don't escalate, LOG A CANCELATION NOW! AND I WILL NOT BE PAYING YOU R996 I WILL PAY 498 BECAUSE THAT IS WHAT I OWE YOU! I WON'T HOLD MY BREATH WAITING FOR YOU TO CALL BECAUSE YOU'RE AFRAID OF CUSTOMERS LONA! CANCEL THIS **** AND CONFIRM IT!
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Tsholofelo R's update03 Oct 2023, 09:45
Reviewer Update
No! You do absolutely nothing! You haven't escalated anything you're just sitting on your asses! Don't escalate, LOG A CANCELATION NOW! AND I WILL NOT BE PAYING YOU R996 I WILL PAY 498 BECAUSE THAT IS WHAT I OWE YOU! I WON'T HOLD MY BREATH WAITING FOR YOU TO CALL BECAUSE YOU'RE AFRAID OF CUSTOMERS LONA! CANCEL THIS **** AND CONFIRM IT!
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Tsholofelo R's updateReviewer Update
03 Oct 2023, 09:46I have logged 2 call backs! All I want from you is a cancelation, nothing else! So who ever calls it will be to confirm the cancelation. Also note, I WILL ONLY PAY R498! ****ING *****S!
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Tsholofelo R's update03 Oct 2023, 09:46
Reviewer Update
I have logged 2 call backs! All I want from you is a cancelation, nothing else! So who ever calls it will be to confirm the cancelation. Also note, I WILL ONLY PAY R498! ****ING *****S!
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Tsholofelo R's updateReviewer Update
03 Oct 2023, 09:48Dealt with ya masepa!
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Tsholofelo R's update03 Oct 2023, 09:48
Reviewer Update
Dealt with ya masepa!
Supersonic 's replyOfficial
03 Oct 2023, 11:37Kindly note that you have been contacted by one of our agents regarding your issue. Kindly note that this matter has been escalated to one of our finance team to assist further. We humbly apologize for any inconvenience caused.
Best regards,
Supersonic 's reply03 Oct 2023, 11:37
Official
Kindly note that you have been contacted by one of our agents regarding your issue. Kindly note that this matter has been escalated to one of our finance team to assist further. We humbly apologize for any inconvenience caused.
Best regards,
TR
Tsholofelo R's updateReviewer Update
03 Oct 2023, 12:03I am still waiting for someone to call and confirm my cancelation!
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Tsholofelo R's update03 Oct 2023, 12:03
Reviewer Update
I am still waiting for someone to call and confirm my cancelation!
Supersonic 's replyOfficial
03 Oct 2023, 12:22Kindly advise if you have logged on to the portal and requested a cancellation. Please note once you have requested a cancellation you will be contacted by our retentions team.
Best regards,
Supersonic 's reply03 Oct 2023, 12:22
Official
Kindly advise if you have logged on to the portal and requested a cancellation. Please note once you have requested a cancellation you will be contacted by our retentions team.
Best regards,
TR
Tsholofelo R's updateReviewer Update
03 Oct 2023, 13:10I MUST ADVISE YOU?? YEY, YOU BETTER PROCESS A CANCELATION WHAT'S WRONG WITH YOU PEOPLE??
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Tsholofelo R's update03 Oct 2023, 13:10
Reviewer Update
I MUST ADVISE YOU?? YEY, YOU BETTER PROCESS A CANCELATION WHAT'S WRONG WITH YOU PEOPLE??
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Tsholofelo R's updateReviewer Update
04 Oct 2023, 10:06I am waiting for formal communication regarding my cancelation, I need to know exactly what to expect and how long the process is. Please call or email me. Preferably an email detailing the cancelation process.
TR
Tsholofelo R's update04 Oct 2023, 10:06
Reviewer Update
I am waiting for formal communication regarding my cancelation, I need to know exactly what to expect and how long the process is. Please call or email me. Preferably an email detailing the cancelation process.
Supersonic 's replyOfficial
04 Oct 2023, 11:43Good day Tsholofelo
To initiate the cancellation process, please log into the client portal https://clientzone.supersonic.co.za/register and process your cancellation request. Then our cancellations department will contact you, Kindly note you will have to serve a one-month calendar notice.
Kind RegardsThe Supersonic Team
To initiate the cancellation process, please log into the client portal https://clientzone.supersonic.co.za/register and process your cancellation request. Then our cancellations department will contact you, Kindly note you will have to serve a one-month calendar notice.
Kind RegardsThe Supersonic Team
Best regards,
Supersonic 's reply04 Oct 2023, 11:43
Official
Good day Tsholofelo
To initiate the cancellation process, please log into the client portal https://clientzone.supersonic.co.za/register and process your cancellation request. Then our cancellations department will contact you, Kindly note you will have to serve a one-month calendar notice.
Kind RegardsThe Supersonic Team
To initiate the cancellation process, please log into the client portal https://clientzone.supersonic.co.za/register and process your cancellation request. Then our cancellations department will contact you, Kindly note you will have to serve a one-month calendar notice.
Kind RegardsThe Supersonic Team
Best regards,
TR
Tsholofelo R's updateReviewer Update
04 Oct 2023, 16:11CAN YOU PLEASE REFER TO
#SST211775. I HAVE BEEN SENDING EMAILS AS WELL. THAT SHOULD SERVE AS MY ONE MONTHS NOTICE.
#SST211775. I HAVE BEEN SENDING EMAILS AS WELL. THAT SHOULD SERVE AS MY ONE MONTHS NOTICE.
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Tsholofelo R's update04 Oct 2023, 16:11
Reviewer Update
CAN YOU PLEASE REFER TO
#SST211775. I HAVE BEEN SENDING EMAILS AS WELL. THAT SHOULD SERVE AS MY ONE MONTHS NOTICE.
#SST211775. I HAVE BEEN SENDING EMAILS AS WELL. THAT SHOULD SERVE AS MY ONE MONTHS NOTICE.