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Theunis B
1 reviews | Active since Oct 2015
09 Feb 2024, 13:28
Incorrect billing now handed over to debt collectors
Supersonic FLTE service cancelled on 26 May 2021. 30 days calendar notice required per terms and conditions. Paid for June 2021 - notice period. Billed again in advance for July 2021. I do not owe for July 2021 as I cancelled in May 2021 and 30 calendar days notice was given. Supersonic refuse to engage regarding this matter. Debt has seemingly been handed over as I am being hounded by collection agencies. Uninterested customer service. I have countless emails and whatsapps trying to resolve this. All unanswered...
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Replies (4)
Supersonic 's replyOfficial
09 Feb 2024, 13:34Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will be in contact shortly.
Supersonic 's reply09 Feb 2024, 13:34
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will be in contact shortly.
TB
Theunis B's updateReviewer Update
12 Feb 2024, 12:41No response received from Supersonic. No surprise. Received another call from debt collectors.
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Theunis B's update12 Feb 2024, 12:41
Reviewer Update
No response received from Supersonic. No surprise. Received another call from debt collectors.
TB
Theunis B's updateReviewer Update
12 Feb 2024, 13:28An update: I requested a call back from supersonic as one can never reach a person when calling them, no onr answers. My phone rang once and the call was dropped. Next I get a message from my dear friends at the supersonic accounts department staying thay they can not help me as the account has been handed over. Same message tells me to contact the collection agency. What a disgrace. Wrongfully handing over an account and then not taking responsibility to correct the mistake leaving the customer to sort out the mess... what a joke... worst customer service ever.
TB
Theunis B's update12 Feb 2024, 13:28
Reviewer Update
An update: I requested a call back from supersonic as one can never reach a person when calling them, no onr answers. My phone rang once and the call was dropped. Next I get a message from my dear friends at the supersonic accounts department staying thay they can not help me as the account has been handed over. Same message tells me to contact the collection agency. What a disgrace. Wrongfully handing over an account and then not taking responsibility to correct the mistake leaving the customer to sort out the mess... what a joke... worst customer service ever.
TB
Theunis B's updateReviewer Update
14 Feb 2024, 13:0114/02/2024 - Update - And yet another call from debt collectors for something that should not be my problem. Supersonic clearly has not notified the debt collection agency of their mistake. Typical customer support from Supersonic. I would not recommend them to anyone.
TB
Theunis B's update14 Feb 2024, 13:01
Reviewer Update
14/02/2024 - Update - And yet another call from debt collectors for something that should not be my problem. Supersonic clearly has not notified the debt collection agency of their mistake. Typical customer support from Supersonic. I would not recommend them to anyone.