AS
Adele S
1 reviews | Active since Mar 2014
27 Aug 2021, 11:29
Incorrect billing ... AGAIN!
I was told that a credit would be passed on our account as we cancelled one of our LTE packages. Ref # CAS-780727-C2B3S6. Just received an email with an invoice for the full amount again. Previous messages and correspondence being ignored, so again, nobody is bothered to fix the billing issue, but you were quick to cancel the package! Sort this out!!!!!
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Replies (2)
Supersonic 's replyOfficial
27 Aug 2021, 11:46Good day Adele.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply27 Aug 2021, 11:46
Official
Good day Adele.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
AS
Adele S's updateReviewer Update
27 Aug 2021, 14:07I suggest you sort this out, if it is not sorted by 3 September 2021, I will open a complaint with ICASA. You cannot charge me for a cancelled package.
AS
Adele S's update27 Aug 2021, 14:07
Reviewer Update
I suggest you sort this out, if it is not sorted by 3 September 2021, I will open a complaint with ICASA. You cannot charge me for a cancelled package.