Incorrect billing

Supersonic fibre is billing me for a product or rather service I don't have with them. I spoke to field agent who came to my house and took all my details lo and behold the agent captured my information under a different address as "their" system couldn't capture mine because at that time one of my neighbors used the same product with the same address. Fast forward from the address issue , I then ask them to recapture my info they told me it can't be done because of the previous capturing. I then asked them to remove me from their system as I didn't have their service. One month past and still my info was on their system the next thing my account gets debited. Likely I followed my instincts and transfered my money into my other account. I'm now getting sms's and calls that my account is behind with Supersonic fibre. Robert M, your Supersonic acc *** remains unpaid. Costs are accumulating. Pay R160.50 now to avoid more charges. Call VVM ***.