Incorrect Billing

I’ve been billed incorrectly for months now from SuperSonic. I have a 25/25mb uncapped Openserve fibre line that should cost me R599. Every month I get charged anything from R680 – R699. I’m not sure why it changes every month. I have now asked numerous times for it to be changed. In actual fact, I’m now in the credit with them and when I told them this, I got a snotty message back saying they don’t do credit. Although I’m not expecting this. I just want to pay what I’m suppose to pay. I just recived a message to say that a debit order was submitted for my account for yet again the incorrect amount.

I enquired to cancel my subscription today and was told that because I’ve been with them for less than 24 months, I would have to pay “clawback” fees. This is unacceptable and expect this to get resolved now. I’ve tried numerous ways of communicating and nobody seems to be interested to assist me.