Inconsistent Fibre Installation Experience

I placed an order with Supersonic in mid-December 2025. I understand that many companies shut down over the festive period, so delays at that time are reasonable.

On 6 January 2026, I was advised that my order had been received, and on 7 January 2026 I received the Wi-Fi router. About a week later, a technician arrived on site. The technician was extremely unmotivated and made little effort to investigate properly. Eventually, I was told there were no available ports and that a call would need to be logged with Openserve.

Since then, I have received no feedback, no follow-up, and no contact from Openserve regarding installation. To date, I am still waiting.

What makes this particularly frustrating is that a tenant staying in a granny flat on the same property placed an order with Supersonic after me and was contacted by Openserve for installation within less than a week. This suggests serious inconsistencies in how orders are handled, especially considering the infrastructure is the same.

The lack of communication, accountability, and urgency is disappointing. Based on my experience so far, I cannot recommend Supersonic.