SP
Sean P
1 reviews | Active since Aug 2013
05 Oct 2021, 09:07
*********** & *******
Until now I would have recommended this company as the signup and support has been pretty good. Unfortunately the same cannot be said about their billing department. An incorrect invoice was raised as a downgrade was scheduled on my LTE service, I informed them immediately of the error and even after multiple emails which appear to have been ignored and calling the incorrect, higher amount was debited and now it is proving impossible to get someone to sort out the error and refund the money incorrectly billed. Quick to bill but unable to sort out their mess.
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Replies (2)Supersonic 's replyOfficial
05 Oct 2021, 09:14Good day Sean P
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Supersonic 's reply05 Oct 2021, 09:14
Official
Good day Sean P
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
SN
SP
Sean P's updateReviewer Update
29 Oct 2021, 08:39To-date after numerous calls and promises by various Supersonic staff members this issue is still not resolved a month later. The billing department is *********** and does not do as promised.
NEVER use this business!!!
NEVER use this business!!!
SP
Sean P's update29 Oct 2021, 08:39
Reviewer Update
To-date after numerous calls and promises by various Supersonic staff members this issue is still not resolved a month later. The billing department is *********** and does not do as promised.
NEVER use this business!!!
NEVER use this business!!!
