OC
Oscar C

1 reviews | Active since Apr 2022

28 Apr 2022, 22:58

*********** Staff Members running the show.

I am not surprised at all at the low reviews given to Supersonic. I have to admit that I cannot complain about their internet service I received, I hardly had any signal problems, but I think the staff they have running their business are truly ***********. I contacted Supersonic on 22 March to cancel my services and was told that I have to give 30 days’ notice which I agreed and my services would be cancelled end of April. My word, I just received an invoice for R1250 for May. I was under the impression that I will only pay the R250 to collect my modem but now I have been charged for another month. I will never deal with this company again. I had the same problem in January and decided to continue as fibre was not active in our area. Happy to be with Vumatel compare to what Supersonic wanted to charge for the same service. To the accounts department, please make sure that my account is not debited on 01 May. Thanks, (I bet it will be, due to the *********** staff members they have running the show). Never again!!!!! Still waiting on their accounts department to reply to my emails or probably on a long weekend.

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Replies (1)
Supersonic
Supersonic 's reply29 Apr 2022, 14:26
Official
Good Day Oscar,

Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.

Kind Regards,
LB