*********** service by Supersonic.

To say supersonic is an *********** is an insult to the word ***********. First I talk to a call Centre Agent who promises to get sales to call me. Next thing I learn from Vumatel that Supersonic has adopted my line. And then I call supersonic again telling the agent that my line is now with you guys but I have not received the call from your sales team. She can’t find anything on the system. I shop around find a deal I like from a straight talking agent elsewhere, who tell me it will take a week to connect me. But I like the frankness. I go back to Vumatel. Vumatel I found an ISP they just need an object or VT number. Vumatel checks and comes back and tells me Supersonic has taken over the line. I call Supersonic again. A very patient agent this time searches finds my account and promises to have me connected within a week. Sends a router in three days. Now I have been waiting for 76 hours to have the router activated. Today, Saturday the 11th of July, I have made calls totaling 134 minutes to them all with the promise that technical support is working on having me connected. This went on the whole day. I mean from 8am to 6pm. Obviously at this time I am furious. My patience is running thing. My boss has been waiting three days for my report. I call to supersonic to “cancel”. I use the word “cancel” reservedly because let’s be honest they never activated me so what are they canceling? I get told the cancellation department will call me in one to two days. I am very curious to hear what they will charge me for? Charge for the router I have never used. A router I will be very happy to go drop if they can tell me who will accept the returns. By the way my calls on Friday totalled 53 minutes and each time I was getting a different response from call Centre agent.

Again, I didn’t know service this horrible service still existed, particularly in an industry with so many players.