AK
Amori K
1 reviews | Active since Jun 2019
08 Nov 2021, 12:00
*********** service
Have been without internet for 4 days now. They conveniently tell me it's a shortage in the area, however our neighbors who also have Supersonic has no issues. They have escalated the issue, however I am still without internet and without any reason as to why or a timeline as to when this will be fixed. They refuse to let me speak to a manager lr technician to get this sorted This has not been the 1st issue I have with them and will probably not be the last. So sick of their *********** service!!! Definitely going to cancel my account!
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Replies (2)
Supersonic 's replyOfficial
08 Nov 2021, 12:04 Good afternoon Amori.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Supersonic 's reply08 Nov 2021, 12:04
Official
Good afternoon Amori.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
AK
Amori K's updateReviewer Update
10 Nov 2021, 07:13I have supp**** these details to you call centre multiple times. The issue has apparently also been escalated on numerous occasions (not sure what "escalate" mean because still nothing has been done). You ask for my contact nr in order to keep me updated yet no one phones me! I have heard all your excuses and no solutions. I would like to cancel my subscription and get a full refund for this month as this is now the 6th day we are without internet.
AK
Amori K's update10 Nov 2021, 07:13
Reviewer Update
I have supp**** these details to you call centre multiple times. The issue has apparently also been escalated on numerous occasions (not sure what "escalate" mean because still nothing has been done). You ask for my contact nr in order to keep me updated yet no one phones me! I have heard all your excuses and no solutions. I would like to cancel my subscription and get a full refund for this month as this is now the 6th day we are without internet.