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I was contacted by Supersonic for a 120GB deal which sounded great as I needed to move from my current supplier due to limit data availability. During the initial conversation I was asked which router I am using and after confirming I was told the router is compatible. So I said no problem, I will phone my current supplier to cancel and then Supersonic can start my month-to-month from the 1st December. Due to no waiting period from my current supplier, I decided to start with Supersonic immediately and they sent my sim. When I got home I slid in the simcard, changed a few settings and it worked....for 30 minutes!!! The red light came on, on my router and I got ahold of Supersonic. Now they wanted to tell me the router is not compatible and I must purchase a new router for the wifi to work. After a hell of a lot of back and forth, speaking to different people because you never get back to the original person, and having to use the Whatsapp line to find out what is going on, I decided to cancel. Luckily before the first billing was done, but I never received a "We Apologise for the error on our side" or anything even after they "listened" to the recording of my initial conversation and stated they will get back to me. Now I am left without wifi due to these incompetence *****!!! What a load of bull****!!!