1 reviews | Active since Aug 2020
*********** ISP: Invoice/Statement
I waited a month since 14 Feb placing my order for fibre until the fibre got installed on 18 March. Since the installation of my fibre on 18 March 2020 at 08h30, I have experienced endless issues with the billing/financial aspect of being with Supersonic. This is the worst experience I've ever had!
When placing my order on 14 Feb 2020, I had spoken to Gift Nyirongo who had sent me forms for my completion which I did. The form I completed was a debit order instruction - which was supposed to be updated on your ERP system but it was not.
Up until 5 May 2020, the email address on your system for my account was set to some Tahir Rashid - which should never have been on my account setup on your end. The debit order instruction/request was never set up on the system either.
On May 5th, I also requested that the invoices and statements be sent to me on a monthly basis which was confirmed to be done. But only in June started seeing a debit order go off from my account. I am still waiting for some explanation from Mariska Swabey, Clara Mochaki, Firoza Gafoor, Johann Engelbrecht and Supersonic Billing, Support or accounts to get back to me as to why I am not getting any automated email that will send my invoice and statement every month? Why is it being sent by a particular person each month? Why am I not getting feedback? Why must the clients do the chasing? ...and please dont tell me to check my spam when my emails work and spam/junk folders are always checked.
I want feedback - even if it means speaking to the CEO!!! I DONT CARE! GIVE ME WHAT I NEED!!!!
In addition to the above, when there are outages - there is no communication of an outage, there is no communication regarding maintenance which can impact speed. What are you doing about this?
If I dont get feedback I will take this further and I will move to another ISP.
Apologies for the frustrating experience that you have had. Kindly note that we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the frustrating experience that you have had. Kindly note that we will be in touch as soon as possible to assist.
Regards,
Sandra
- Johann Engelbrecht | Aug 7, 2020, 8:27 AM |
Hallo Robyn,
On our billing system the invoices did not create correctly and thus the emails could not be sent.
The invoices was done manually and then sent to you.
This has now been fixed and the August invoice will be sent automatically once it is created.
My apologies for the inconvenience and the time it took to fix this error.
Kind Regards
- Johann Engelbrecht | Aug 7, 2020, 8:27 AM |
Hallo Robyn,
On our billing system the invoices did not create correctly and thus the emails could not be sent.
The invoices was done manually and then sent to you.
This has now been fixed and the August invoice will be sent automatically once it is created.
My apologies for the inconvenience and the time it took to fix this error.
Kind Regards
I am checking in with Johann as to why this is still not rectified. Apologies for any inconvenience caused.
Regards,
Sandra
I am checking in with Johann as to why this is still not rectified. Apologies for any inconvenience caused.
Regards,
Sandra
Regards,
Sandra
Regards,
Sandra