BK
Bernhard K
1 reviews | Active since Jun 2022
10 Jun 2022, 13:06
*********** is too good a Complement
I have been a user of their service for several years. With fibre endless problems getting the service to work reliably. When cancelling continued to get new invoices for literally years. Also had an LTE account. Double charges when ordering extra data, several calls before overcharge credited, when cancelling charged for non-return of router 2 weeks before the end of the contract, then still charging by accounts even though their records show that they have recorded cancellation. Please please do yourself a favour and keep away from this company. No one seems to communicate with anyone else so everything you want to do will need multiple requests.
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Replies (1)Supersonic 's replyOfficial
10 Jun 2022, 14:04Good day Freda Braude.
Thank you for contacting Supersonic Fibre.
Kindly be advised your services have been cancelled on the 31/05/2021 and we have captured a reversal for June invoice which was not suppose to be there. And If we may ask, is there any payment been made for your May Subscription. Just in case payment was made, Please send us your proof of payment to allocate into your account.
In an event if Ram Couriers came to collect a router to your place, there's going to be a charge of R250.
Regards,
Supersonic Fibre.
Thank you for contacting Supersonic Fibre.
Kindly be advised your services have been cancelled on the 31/05/2021 and we have captured a reversal for June invoice which was not suppose to be there. And If we may ask, is there any payment been made for your May Subscription. Just in case payment was made, Please send us your proof of payment to allocate into your account.
In an event if Ram Couriers came to collect a router to your place, there's going to be a charge of R250.
Regards,
Supersonic Fibre.
Best regards,
Supersonic 's reply10 Jun 2022, 14:04
Official
Good day Freda Braude.
Thank you for contacting Supersonic Fibre.
Kindly be advised your services have been cancelled on the 31/05/2021 and we have captured a reversal for June invoice which was not suppose to be there. And If we may ask, is there any payment been made for your May Subscription. Just in case payment was made, Please send us your proof of payment to allocate into your account.
In an event if Ram Couriers came to collect a router to your place, there's going to be a charge of R250.
Regards,
Supersonic Fibre.
Thank you for contacting Supersonic Fibre.
Kindly be advised your services have been cancelled on the 31/05/2021 and we have captured a reversal for June invoice which was not suppose to be there. And If we may ask, is there any payment been made for your May Subscription. Just in case payment was made, Please send us your proof of payment to allocate into your account.
In an event if Ram Couriers came to collect a router to your place, there's going to be a charge of R250.
Regards,
Supersonic Fibre.
Best regards,
