1 reviews | Active since May 2021
*********** Customer Service/ Cancellation
*********** Customer Service/ Cancellation
One of the resellers has put through a request for a fibre line for me, however I did not want to go ahead with supersonic as an ISP and have sent in a cancellation email a week ago for them to cancel the request as I am unable to proceed with a different ISP as it shows there is a fibre request that was put through on the 24/04/2021 with supersonic.
I have called in everyday asking for an update, I have not received any feedback from supersonic with regards to the email I have sent. I have also been informed that it takes 30 days just for supersonic to cancel a request.
Please note I have not received any fibre router or any communication with regards to the fibre, but it takes 30 days for them to cancel a request.
Still have not received any feedback till this day.
Pathetic service
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to assist with the matter at hand.
Kindest Regards,
Joshua
My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to assist with the matter at hand.
Kindest Regards,
Joshua
A guy called Joshua responded to my review on hello peter and issue seems to be resolved, because of my review on hello peter.
Supersonic cancellation department however really sucks in keeping to their SLA with their customers.
You suppose to receive feedback within 48 hours of sending an email to their cancellation department.
A guy called Joshua responded to my review on hello peter and issue seems to be resolved, because of my review on hello peter.
Supersonic cancellation department however really sucks in keeping to their SLA with their customers.
You suppose to receive feedback within 48 hours of sending an email to their cancellation department.