*********** Customer Service & Accounts Department

*********** customer service and accounts department. Do you even understand how to read a statement or how to allocate EFT payments? I don't have a debit order for the very reason that I have had endless issues with Supersonic from sign off to installation and now to allocating payments. How many times do I need to follow up so you can allocate my payments correctly. Made a payment in February for February and it doesn't get allocated even after sending multiple emails and phone calls to get this allocated to my account, then take my March payment and allocate it to April and put me in arrears by 60 days yet I pay on time every month. I have sent all proof of payments through but nothing gets allocated correctly. I have an open case which needs to get resolved ASAP - CAS-572567-C3K5V8