*********** and lazy front line staff

So last night November 8th, my Uncapped LTE line went down. I was getting better connection and speed on a Pre-Paid Vodacom 3G device as opposed to my contracted 4g Device from you. I was given a case number and told the issue would be resolved by the morning. It was not but I had things to do and at 14:20 reached out via the same platform, Facebook Messenger, to try follow up with the case. It is almost 2 hours later and I have had no reply nor has the issue been resolved.

I called the call center and was told the towers are up so they dont know why the issue exists, I should just unplug the router for 10 minutes and try again. Did all that last night, didn't work, did it now, still not working but there is now to contact again from your company.

Your support staff know almost nothing are ***********, they don't directly answer questions and deflect or in my case, just ignore a paying customer because they don't know what's wrong.

We have been around this bush before with other products I have used of yours and as you know I am more than happy to ICASA involved for thee 4th time if I have to.

Fix my issue. Answer my questions or are you happy to lose a paying customer of over a year?