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Nomsa M
1 reviews | Active since Jan 2014
27 Feb 2023, 11:23
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I have app**** for WI-FI connection on Saturday. My details were taken and apparently I was supposed to receive an email. I did not receive it. I kept chatting to different people on WhatsApp. Called the call center so many times. They kept insisting my details were correct I should wait there’s a delay. Only Sunday afternoon I ask for a screenshot and it shows they wrote gamil instead of gmail. I was then told they will log a call with a technician to update my email. Today it Monday. I am still being told the same information I was told on Saturday. The service is horrible. The staff is not informed. They don’t know how to tackle issues, they are not equipped.
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Supersonic 's replyOfficial
27 Feb 2023, 12:50Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply27 Feb 2023, 12:50
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
NM
Nomsa M's updateReviewer Update
27 Feb 2023, 15:29I am not sure if you went through the whole call. I was sent an email yes but the email never reached me because it was written wrong instead of gmail it was written gamil that is why I kept calling to say I did not receive the email. Then they couldn’t edit the details yesterday and they logged a call with a technician. Until now I am being told the email was sent but I haven’t received the email. If I go and register the system tells me my ID No already exists. If I try to login with OTP it says my number is not on the system. I tried to use my email it says it is not verified. I already receive statements from supersonic but apparently I don’t have an account but statement show’s account number. The is nothing on spam.
NM
Nomsa M's update27 Feb 2023, 15:29
Reviewer Update
I am not sure if you went through the whole call. I was sent an email yes but the email never reached me because it was written wrong instead of gmail it was written gamil that is why I kept calling to say I did not receive the email. Then they couldn’t edit the details yesterday and they logged a call with a technician. Until now I am being told the email was sent but I haven’t received the email. If I go and register the system tells me my ID No already exists. If I try to login with OTP it says my number is not on the system. I tried to use my email it says it is not verified. I already receive statements from supersonic but apparently I don’t have an account but statement show’s account number. The is nothing on spam.