Incompetency with Supersonic staff

The level of service at Supersonic is ********** . We have called on Friday to request a change of address on our monthly statement, spoke to a consultant named Feni Zonke who promised a revised statement will be issued with the correct address, but never heard back from her. Today we called and spoke to Boity/Boitumelo who also confirmed the address was amended on their systems and will email the statement but that has no been actioned. Just empty promises. I've app**** for a job and they have requested for me to show an invoice with the correct address for my fibre. How am I suppose to get that ****en job now??? Why is it so damn hard to get a statement that shows which address you are supplying? You are so *********** Supersonic.