Hellopeter
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KE
Kevin E

1 reviews | Active since Oct 2020

06 Oct 2020, 00:30

INCOMPETENCY REIGNS AT ALL LEVELS

When the total incompetence of call centre agents and especially Managers result in a significant loss of a customers income one can only warn as many people to avoid this ISP. I hope the MTN Supersonic CEO Calvin Collet is aware how these people are destroying the relatively good name MTN has. If he was to listen to the hours and hours of voice recordings he would do his nut. NO CONNECTION since 23 September when an equally *********** techi delivered the router and advised I will be connected in 15 min. I phoned every day since 23rd Sept at my costs with NO resolution. Nobody calls back after promises to do such. Kuben, Michael, Ian, Nel, Mlongesi. Apologies for forgetting a few more that simply just avoid me. ..I AM STILL WAITING FOR YOUR CALLS !!! I am actually so powerless to get connected and held hostage by not being able to change ISP's....Be warned...don't become a "I told you so"...Avoid this ISP at all costs.

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Replies (4)
KE
Kevin E's update06 Oct 2020, 00:52
Reviewer Update
In fact can someone supply me with contact details for Calvin Collet the CEO of MTN Supersonic ???? He needs to share my nightmare and try save his company. I will not be renewing my 3 x MTN cellular contracts (16 YEAR BRING A MTN SUBSCRIBER) and thats a shame.... i enjoyed MTN services....
Supersonic
Supersonic 's reply06 Oct 2020, 08:00
Official
Good Morning Kevin Ebersohn

I do apologise for the frustration that we have caused since 23 Sept. This is most certainly not a satisfactory service on all fronts from our side. 

One of our agents is looking into the case now and will revert shortly. 

Best regards 

Sandra


KE
Kevin E's update06 Oct 2020, 20:26
Reviewer Update
A huge thank you to Francois and Conni. I am now connected and able to get on with my life. It took but one day to resolve all of my issues that were outstanding for 3 weeks. This is what service is meant to be like. I received a total of 8 calls from you guys throughout the day to keep me posted. That is ALL A CUSTOMER needs is to be informed on a regular basis. Thank you thank you.
It's just a pity I had to go through 3 weeks of hell only to find two amazing people that sorted out my connection. It seems hellopeter should become the Supersonic call centre and all isues are resolved by highly competent people like Francois and Conni. My faith has been restored.
Supersonic
Supersonic 's reply07 Oct 2020, 10:01
Official
Good morning Kevin 

We appreciate the kind words. We are working hard on improving the system as a whole. 

We hope that you enjoy Super fast internet made simple.  Like it should be. 

Best regards

Sandra