INCOMPETENCE STAFF AND VERY BAD COMPANY SERVICE

I don't know how many times must I explain this.

I requested downgrade in July 2021, hoping it was going to be effected the following month which was August 1st. This did not happened. On the first of August, I cancelled the downgrade request but it was not cancelled, instead got effected on the 1st of September where as I gave a whole calendar month for it to be canceled.

The downgrade request was made in July and cancelled on the 1st of August after it was not effected on the 1st of August as it was supposed to be. Remember supersonic said the upgrade/downgrade get implemented on the next billing month. In my case, it was not. Supersonic just decided to effect downgrade in September where as I gave them the whole calendar month. This does not make any sense.

Here is the logic: 1. Downgrade requested in July 2021. 2. On the 1st of August 2021, was not effected 3. On the 1st of August 2021, request to cancel the downgrade was made and confirmed. 4. On the 1st of September, Supersonic implemented the downgrade which was made in July and canceled on the 1st of August 2021. 5. On the 1st of September, Supersonic deducted subscription fee of R999 for my Unlimited Package but only given 200gb package instead of Unlimited. I have paid for Unlimited package for the month of September but I am not given what I have paid for.

Where is the sense on this. This is a pure customer ******* and incompetence customer service. Please assist, I need my service I have paid for the Month of September 2021