UC
Ursula C
1 reviews | Active since Jun 2011
01 May 2023, 09:04
Incompetence only achieved at government organisations
Since the 1st April (appropriate for the fools in the accounts department) I have been attempting to resolve this account, as they are incapable of simple instruction on the 17th April I sent a cancellation instruction via email AND cancelled on their portal. Today, yet again, the incompetence is proven but the issuing of yet another invoice for a "pay as you go" contract. Cancel this and don't send me another invoice for services you are clearly unable to render!
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Replies (7)0
Replies (7)
Supersonic 's replyOfficial
01 May 2023, 09:10Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply01 May 2023, 09:10
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
UC
Ursula C's updateReviewer Update
01 May 2023, 09:12That's what you said last time and here we are again with the same complaint!
UC
Ursula C's update01 May 2023, 09:12
Reviewer Update
That's what you said last time and here we are again with the same complaint!
UC
Ursula C's updateReviewer Update
01 May 2023, 10:44Actually we tried to resolve it before hand and cancelled as a result of your incompetence in resolving the March query, also as this is a month to month and your accounts department do NOT respond to emails, the fact that you seem to think you can rip me off for another month is quite plainly NOT going to happen.
UC
Ursula C's update01 May 2023, 10:44
Reviewer Update
Actually we tried to resolve it before hand and cancelled as a result of your incompetence in resolving the March query, also as this is a month to month and your accounts department do NOT respond to emails, the fact that you seem to think you can rip me off for another month is quite plainly NOT going to happen.
UC
Ursula C's updateReviewer Update
01 May 2023, 10:48You can refer to my review here on Hello Peter on the 17 April regarding the incompetence we had already suffered so NO, May will NOT be the notice period as this account has been an issue since inception in March and April was your chance to rectify it.
UC
Ursula C's update01 May 2023, 10:48
Reviewer Update
You can refer to my review here on Hello Peter on the 17 April regarding the incompetence we had already suffered so NO, May will NOT be the notice period as this account has been an issue since inception in March and April was your chance to rectify it.
Supersonic 's replyOfficial
01 May 2023, 13:47Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply01 May 2023, 13:47
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
UC
Ursula C's updateReviewer Update
01 May 2023, 15:17Standard BS response
UC
Ursula C's update01 May 2023, 15:17
Reviewer Update
Standard BS response
UC
Ursula C's updateReviewer Update
02 May 2023, 17:08To follow on regarding the level of uselessness at your DISorganisation.... at 10:19 on WhatsApp chat I was asked for the ID number which was supp**** at 10:19. Your agent acknowledged at 10:20 advising "Thank you. I'll be with you shortly". Next message was at 16:52 requesting a rating. Unfortunately there is no 0 or below options but I can tell you that you have -100% when it comes to customer service!!!!
UC
Ursula C's update02 May 2023, 17:08
Reviewer Update
To follow on regarding the level of uselessness at your DISorganisation.... at 10:19 on WhatsApp chat I was asked for the ID number which was supp**** at 10:19. Your agent acknowledged at 10:20 advising "Thank you. I'll be with you shortly". Next message was at 16:52 requesting a rating. Unfortunately there is no 0 or below options but I can tell you that you have -100% when it comes to customer service!!!!