1 reviews | Active since Jul 2016

30 Jan 2021, 15:02

Incompetence like I've never witnessed before

Whatever you do, DON'T sign up! You will be left for weeks on end without service, "technical teams" who have absolutely ZERO idea how to help you and call centre staff who know even less!

We were left without service for over half a month and regardless of the amount of contact we had with your company NO ONE was able to assist us! We spent a disgustingly large sum of money on airtime purely trying to get hold of ANYONE who might possibly be competent. Sadly I don't believe you employ such people.

After the horrible experience and even more shocking "customer service" we're discovering that it's s also impossible to cancel! Even when you're month to month, you follow cancellation steps and are never contacted, their call centre and Facebook messenger staff can't help you and you just keep getting billed forever. It looks like I'm going to need to go to the bank to specifically remove the debit order from my account to ensure that I don't get billed incorrectly. Truly the worst company I've ever had the displeasure of dealing with.

It's really shocking to see that you have practically no competent employees at all.

0
Replies (4)
Supersonic
Supersonic 's reply30 Jan 2021, 15:39
Official
Good day  Micheal Jansen Van Vuuren.  
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this matter and advise.

Kind regards.
Sandra.
's update30 Jan 2021, 17:39
Reviewer Update
I'm honestly so over all of your canned responses. Are there any humans that actually work for your company? Everything is an automatic reply and nothing ever gets done. I just keep getting sent round in circles. I expect this to be resolved within the next 24 hours.
's update02 Feb 2021, 08:56
Reviewer Update
The fact that it's now 2 days later, I've had ZERO contact from Supersonic and am still being billed even though their service is less than ******* is disgusting. I will be going to my bank in this month to cancel the debit order as I have zero trust that you will not continue to debit me indefinitely.

Please can you employ at least some competent staff?
's update26 Mar 2021, 12:14
Reviewer Update
WHY AM I STILL BEING CHARGED???

YOUR COMPANY IS A ****ING JOKE. I WILL SEE YOU IN COURT IF THIS IS NOT RESOLVED.