Incompetence like I've never witnessed before
Whatever you do, DON'T sign up! You will be left for weeks on end without service, "technical teams" who have absolutely ZERO idea how to help you and call centre staff who know even less!
We were left without service for over half a month and regardless of the amount of contact we had with your company NO ONE was able to assist us! We spent a disgustingly large sum of money on airtime purely trying to get hold of ANYONE who might possibly be competent. Sadly I don't believe you employ such people.
After the horrible experience and even more shocking "customer service" we're discovering that it's s also impossible to cancel! Even when you're month to month, you follow cancellation steps and are never contacted, their call centre and Facebook messenger staff can't help you and you just keep getting billed forever. It looks like I'm going to need to go to the bank to specifically remove the debit order from my account to ensure that I don't get billed incorrectly. Truly the worst company I've ever had the displeasure of dealing with.
It's really shocking to see that you have practically no competent employees at all.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this matter and advise.
Kind regards.
Sandra.
We are sincerely sorry for the unsatisfactory service you have received.
We will investigate this matter and advise.
Kind regards.
Sandra.
Please can you employ at least some competent staff?
Please can you employ at least some competent staff?
YOUR COMPANY IS A ****ING JOKE. I WILL SEE YOU IN COURT IF THIS IS NOT RESOLVED.
YOUR COMPANY IS A ****ING JOKE. I WILL SEE YOU IN COURT IF THIS IS NOT RESOLVED.
