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AS
Alano S

1 reviews | Active since Nov 2020

28 Dec 2020, 11:44

Incompetence

I am done with Supersonic if there is anyone competent please get in contact with me I am tired of your generic responses and "Your complaint has been escalated to management". I have been struggling with billing issues since signing up which has been over 5 months now. I have been waiting for an EFT that I did on the 9th of November to show up on your system for over a month now. When does this end my credit score is getting ruined by being over debited for large amounts I cannot afford due to negligence and incompetence .I can't EFT the correct amount either because when I do it takes months to "show up". I just want someone to help me I really don't want to switch ISP but Supersonic is making it impossible with having to constantly phone and check up because nothing is being done to help me.

0
Replies (2)
Supersonic
Supersonic 's reply28 Dec 2020, 13:27
Official
Good day, Sincere apology for the inconvenient. Could you please Inbox us your Supersonic account number or ID/Passport number so that we can be able to assist you accordingly. 
AS
Alano S's update09 Jan 2021, 10:31
Reviewer Update
I did phone supersonic back now but no one could help to get in contact.Also my phone was unanswered because it is 7:30 on a Saturday morning usually good businesses phone in the week and not on weekend or atleast a little bit later.