Incompetence at it's best

I am beyond disgusted. I think supersonic should come and pick up their s**ty fiber router . I am not going to call any more of their useless staff and be transferred from one consultant to another only to go back to the first one. Please can we arrange that you come pick up your device because I cannot have a device which is not activated, i would rather contact another service provider. I sent a whatsapp and waited for a whole day for a response, when I decide to call I get transferred for more than 30 minutes until my airtime runs out, I am not sure if you don't pay your staff enough and that's why they treat us like garbage but that's none of my concern , I expected service and what I received , I don't even think I would have received from a government department .