INCOMPETENCE AND DOUBLE BILLING AT SUPERSONIC!

If (-10) was a rating then I would give that rating to Supersonic! In December 2021, I was advised that I was in credit so I would not need to pay the amount of R998.99 for December. Then in January I receive a bill with double the amount, namely R1997.98 that is raised via a debit order. Naturally the debit order bounces and I call Supersonic asking for an explanation as the bank is now also charging an amount for the debit order that has bounced! Ms Tshegofatso Molefe from Supersonic tries her best to assist and advises that she would contact finance to ask them to rectify as they are suddenly charging me for TWO sims and she verified that I was only EVER paying for 1 sim from January 2021! She first advised that I was owing from December then also acknowledged that I was in credit, so the bill should just reflect charges for January. After numerous calls and emails with proof of bank charges, Tshegofatso said she will ask Finance to rectify my bill. She then sends the SAME incorrect bill back. When I addressed this, she confesses that she is "not as high up" to get a finance manager to call me back to address this incompetence! I have now received another bill showing an incorrect accumulated amount and am not even receiving responses from Ms Tshegofatso Molefe anymore and I have also emailed Ms Kwanele Zuma from Supersonic asking for her assistance and my emails are ignored too! With Covid 19 and so many businesses sadly being forced to close, one would expect a company like Supersonic to TREASURE clients and offer good service, after all, it's the clients who keep Supersonic open. This appalling service is SHOCKING and given numerous complaints on this website, show that I am not the only UNHAPPY client! Will I ever get this rectified SUPERSONIC???? Very sad service indeed!