Impossible to order FTTH

###Mail sent, still no response###

Good Morning Supersonic,

I must say that I am not impressed at all with the level of service that I have received.

I have placed orders with Supersonic for 3 different locations and each one of them has been a bad experience.

1) - We had to call 3 times to get any confirmation of the order placed directly with Supersonic. 2) - The order somehow never reflected on your system. After waiting a week, tt took me a further 8 days and 5 phone calls to sales to find this out. Then I get sent the below mail, nothing attached and no one has contacted me yet. The "next hour" has long past. 3) I placed an order through vuma and I am still waiting for it to be accepted. Its 4 days later and nothing???

This is not my first FTTH order and I never had issues like this with the other ISP's We have a further 3 addresses that I wish to order FTTH for but right know I am not convinced Supersonic is the right choice.

Can someone please kindly "own" these orders as this is really poor customer service,

Thanks and kind regards, Dani