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Eben D
1 reviews | Active since Feb 2018
27 Aug 2021, 15:41
Impossible to contact them
For more than 24 hours now I have been trying to activate LTE connection, whenever you call the contact center you are high in the queue and when you get to below 5 the line drops. Log a call back and they call you back on a call queue, defeating the entire point of the call back option. Regardless, line drops again, finally get through the first person and you are referred to someone else just for the call to drop again. As someone who is actually trying to assess their service for rollout in our business operations I can only say that they will not be getting any approval for use. It says a lot about how poor your service is when I prefer Telkom over you.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
27 Aug 2021, 16:09 Good day Eben.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply27 Aug 2021, 16:09
Official
Good day Eben.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
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Eben D's updateReviewer Update
27 Aug 2021, 17:37I was just cut off again, after holding for 2 hours, I would like to know how Supersonic intents to remedy the cost in enforcing your service agreement as well?
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Eben D's update27 Aug 2021, 17:37
Reviewer Update
I was just cut off again, after holding for 2 hours, I would like to know how Supersonic intents to remedy the cost in enforcing your service agreement as well?
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Eben D's updateReviewer Update
29 Aug 2021, 19:16While I appreciate the attempts to resolve the issue via social media, three days of having managed to make contact with Supersonic, still the connection is not working. How difficult can it be to resolve a SIM registration to Network issue, either the SIM is faulty or the SIM is not registered for use on the Cell Network? I am still waiting for the issue to be resolved.
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Eben D's update29 Aug 2021, 19:16
Reviewer Update
While I appreciate the attempts to resolve the issue via social media, three days of having managed to make contact with Supersonic, still the connection is not working. How difficult can it be to resolve a SIM registration to Network issue, either the SIM is faulty or the SIM is not registered for use on the Cell Network? I am still waiting for the issue to be resolved.