Impossible to cancel an awful ISP service and experience

Read me.

Had Supersonic as my ISP for a year, constantly experiencing; dropped packages, an awful international connection (latency and download speeds), no personal access or control of your own router (I had to beg for the router password and they changed it and blocked local connection), and simply the worst customer service.

Cancelled my subscription after waiting an hour on a call only to be told you email their cancellation address to state I’d like to cancel the line. Then I got billed again, so I called and was told to do the same thing. Did that and they stopped taking money from me. Now, 4 months later they’ve gone ahead and billed me for a deactivated line that I haven’t used since.

I’m now with Coolideas, on the exact same infrastructure and it has been incredible. Great speeds, incredible (if not perfect) customer service and better pricing.