AL
ALISON L
1 reviews | Active since Jul 2009
25 Mar 2024, 05:52
Impossible to cancel
I have been trying unsuccessfully for over 3 months to cancel an upgrade LTE line after upgrading fibre. Despite numerous attempts to cancel on the website, I am still being billed without even using one bit of the product. I have tried watsapp, email, and the Facebook chat and still have had no luck. Supersonic seems to be the new Telkom when trying to cancel. Becoming ridiculous at this point.
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Replies (2)
Supersonic 's replyOfficial
25 Mar 2024, 11:28Good day, Alison,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellations department, and I will revert with feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellations department, and I will revert with feedback shortly.
Kind regards,
AM
Supersonic 's reply25 Mar 2024, 11:28
Official
Good day, Alison,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellations department, and I will revert with feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellations department, and I will revert with feedback shortly.
Kind regards,
AM
Supersonic 's replyOfficial
25 Mar 2024, 11:42Good afternoon, Alison,
As per feedback from our cancellations department, your cancellation request has been processed.Once again, apologies for the inconvenience caused.Kind regards,AM
As per feedback from our cancellations department, your cancellation request has been processed.Once again, apologies for the inconvenience caused.Kind regards,AM
Supersonic 's reply25 Mar 2024, 11:42
Official
Good afternoon, Alison,
As per feedback from our cancellations department, your cancellation request has been processed.Once again, apologies for the inconvenience caused.Kind regards,AM
As per feedback from our cancellations department, your cancellation request has been processed.Once again, apologies for the inconvenience caused.Kind regards,AM