Impossible Cancellation

I sent an email to cancel service with MTN Supersonic on 7 July 2021. I was informed by return mail that service would stop on 31 August 2021 as a calendar month notice was required. It also said that someone would phone me to provide any additional info with regards to the cancellation. So I patently waited.

On 27 August, I phone THEM to enquire about what was happening. After 90 minutes on the phone with the call centre, the Zintle Mtembu informed me that my account was flagged as 'retained' and the cancellation was cancelled. Oh the irony!

After a lengthy exchange and a request for the emails that they had sent to me, Zintle informed me that the cancellation would be processed effective 31 August. Less than three hours later, I received an email from MTN Supersonic that I was to be billed for September. Left hand, right hand????

So today, I waited online for two hours for someone to confirm the cancellation. After being on an endless loop of holding music, I gave up and phone them back again. This time, as soon as I mentioned the word 'cancel' the agent put me onto their survey and the call ended. As I am typing this I am caller number 9 in the queue again.

I hold out hope that I may soon be done with this useless bunch. As the Eagles said, 'you can check out any time you want, but you can never leave'.