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Nico L

1 reviews | Active since Jul 2013

23 Sept 2019, 17:33

I`m gatvol no 2

Hello Peter

I back with the same **** again I had in August 2019. See review called "I`m Gatvol" dated 26h August 2019. This time my service has been OFF since the 10th September 2019.. Up to now... I kid you not! I am being asked each time what lights are on on the OTP box.. And every time I tell Supersonic that ALL 4 lights are ON!! That means thay are all GREEN Yet the Internet light on the Router is Red.. If this was the scenario then the fault lies with Supersonic; not SADV i was told by an agent on their whatsup chat..

When I enquired if I now must pay the service amount in full, I was told, yes I have to... Bwhahahaha thats a joke Supersonic.. . The amount I get to is R375.50; and that will be all.. That`s from my last payment on the 27/08/2019 until the 10/09/2019. That`s pretty fair, me thinks.. Supersonic has dropped the ball massively with me..

0
Replies (7)
Supersonic
Supersonic 's reply25 Sept 2019, 16:43
Official
Hello Nico, 

Apologies for your negative experience. An agent will be in contact shortly to assist. 

Regards, 
The Supersonic Team
NL
Nico L's update25 Sept 2019, 17:59
Reviewer Update
Hello Supersonic

Don`t even bother, you`re gonna waste my time and yours..
What can you guys tell me that will possibly justify my service being off since the 10th Sept 2019 up to now....???? NOTHING !!!
No, rather your agent should contact me to arrange the collection of your router.. Else it may just go flying over my back fence into the veld !!!
Or; I can come and drop it at your Offices, but then I want to have a meeting with your CEO to tell him/her about your super "efficient" non existent service..

Looking forward to your soonest efficient reply !!!
But I guess i will only get above reply again

But trust me, I have plenty and plenty of friends and I will surely tell them about your super "efficient" non existent service..

You okes just don`t get it how ****ed off I am with you!!

Regards

Nico de Lange
S8583
***
***

THERE, YOU HAVE ALL MY CONTACT DETAILS, CANT MISS ME NOW !!!

Supersonic
Supersonic 's reply26 Sept 2019, 11:11
Official
Hello Nico, 

I have been advised that our technical team were in touch with you last night. Kindly confirm that an attempt was made to assist you further?

Warm regards, 
The Supersonic Team 
NL
Nico L's update26 Sept 2019, 12:15
Reviewer Update
Hello Supersonic..

Clearly you okes have got your dates cross...

Not last night; but Monday night 23rd Sept 2019 at around 16:52 I contacted you guys on your Whatsup line.. Your tech did try and assist me with the 192.168.1.1 router access site. We had no joy in sorted out my disconnectivity and the conversation ended at 20:02 with: "Nice I`m busy working on the fault and will give you feedback as soon as I have a solution"

Shame, poor tech, he must still be working on a solution as I`ve recieved no further feedback from him or anyone else at Supersonic..

Why are you guys not answering my Cancellation request email??
Supersonic
Supersonic 's reply26 Sept 2019, 14:38
Official
Hello Nico, 

One of our senior support agents will contact you in the next five minutes. 

Regards, 
The Supersonic Team 
NL
Nico L's update26 Sept 2019, 15:17
Reviewer Update
Hmmmmmm, posted at 14:38.
It`s now 15:18......
Still waiting...

NL
Nico L's update27 Sept 2019, 12:35
Reviewer Update
Hmmmm its now THE NEXT DAY, FRIDAY 27/09/2019 and your Senior Support Agent has still not contacted me.. Day 17 without a service !!!!

Please don`t bother further with trying to contact me. I have made a payment of R375 this morning, as I`ve promised in my original post above and that will be that..
No cancellation fee bull****; I will NOT pay it..

Or hangon.....
maybe I should pay you guys 10 bucks a month for the next couple of decades until all the monies owing to you are up to date.. This way Supersonic can feel what it feels like to wait for something you don`t have... Yip i will do that rather ..

Expect a R10 payment on the 27/09/2019 :)