NL
Nico L

1 reviews | Active since Jul 2013

26 Aug 2019, 09:02

I`m Gatvol!!

Network owner SA Digital Villages; Service Provider Supersonic. Installed my Fibre line in April this year. It was going really great, even receiving emails with potential or current outages which I thought was very professional. That was until the 6th of August 2019.. Then the frequent service disruptions started.. On the 15th of August 2019 the service was down for around 4 days... So much so that I had to phone a consultant friend of mine to assist me in the matter.. The service are constantly interrupted, so much so that it is impossible to use it because your not sure how long it will last..!!!! Every time I`m been told the problem is with SADV Yet I`m expected to pay the amount of R795 in full. Hell will freeze over before I will pay another sent to Supersonic..!! P.S I`ve been in the Telecommunication business for around 35 years of which 9 years was as a fibre splicer.. So I know how the industry work.. They can`t bull**** me.. I`m done with Supersonic!!

0
Replies (2)
NL
Nico L's update27 Aug 2019, 08:29
Reviewer Update
Since me ranting above, Supersonic has come back to me with 1 SMS; two emails and 2 whatsup message. My service has been restored and so far so good, it is still on.

I must be honest and say that since April 2019 Supersonic`s service has been very good. It is just in August 2019 that I have had intermittent network failure, which is extremely frustrating.

Thx to Supersonic for coming back to me.

Supersonic
Supersonic 's reply27 Aug 2019, 12:37
Official
Good day Nico De Lange,

Many thanks for your message and for raising your concerns.

We are truly appreciate your feedback and the confirmation that your enquiry has been addressed and resolved.

We are looking forward to continue delivering a super service to you.

Have a bright day!

Reagrds
Supersonic Team