******* Active Subscription on my Fiber Line

Lived at my residence for 2 years and never had fiber. Decided to sign up and my service provider advises there is an active subscription on the line at my address and they can not connect me. Called Vumatel the infrastructure provider and they advise Supersonic is holding my line with an active subscription. I called Supersonic and the call center was helpful and advised I email their cancellations team. There cancellations team does not contact me nor advise what is going on after numerous emails! How does Supersonic have an active subscription on my address which has not had fiber before? When you RICA your client what documents do you check because you assigned a random person to my address now i cant get fiber internet. This needs to be reported to ICASA because the company is doing ******* signups with false proof of residences and then holding the correct owners lines with active subscriptions.

Cancel whatever active subscription on my line immediately!!!