MK
Mzwandile K

1 reviews | Active since Feb 2022

27 Oct 2022, 16:08

If you want peace of mind don't even go near supersonic

Finally decided to leave this service provider, 3 weeks now without internet connection and no one is telling me something concrete they always promise to me back which they never did. I'm always told the matter it's a highest priority, they have escalated to higher people but still they haven't resolved the issue. The service to this company it's so pathetic you have to bag them to assist you I don't even want to talk about their call center agents they so clueless they don't know how their products works the only thing they know is to always ask the customer to reset the router 🤦🏽♂️🤦🏽♂️🤦🏽♂️.

I regret the day I took this company to be my service provider, I always advised the call center agents that they came with the best product in the market but they don't value their customers, the service they keep customers it's so bad. Let me not start with their second line support they think they are better than anyone or they think they made it in life 🤷🏽♂️🤷🏽♂️🤷🏽♂️ I guess just because they can configure router and just check network traffic that made the superior to customers. Anyway this is my last comment about this company that doesn't care about customer service I will take my money to a company that knows what's customer service.

0
Replies (2)
Supersonic
Supersonic 's reply27 Oct 2022, 17:31
Official
Good Day , thank you for contacting us. We would like to sincerely apologize for the inconvenience and frustration caused. Regards Supersonic Team
MK
Mzwandile K's update27 Oct 2022, 18:15
Reviewer Update
Save your copy and paste sorry statement, you so pathetic organization 🙄🙄🙄