If you don't want your wifi to work and you like listening to hold music and being frustrated, Supersonic is for you!

I signed up with Supersonic and a technician came through to my apartment to set up the router. All was fine except that I needed to do a line swap to activate my wifi. A technician was supposed to phone me within 48 hours to talk me through this process but almost 60 hours later I had heard nothing. I had to phone the customer service hotline which had me on hold for most of the time and when I finally got through to someone they asked for my contact number and said they would phone me back (this happened 2 or 3 times as nobody phoned me back and I had to chase after them instead). I finally got through to someone who told me that a technician would contact me the next day to do what was supposed to have been done by the previous day. I had a missed call from an unknown number which I can only assume was a technician and when I tried to phone back, I got through to yet another less-than-helpful person on the customer service hotline who told me to hold. I was then placed on hold for well over 40min at which point the line was disconnected and the issue was no closer to being resolved. This is my first time signing up for the Supersonic service and I honestly would not recommend it to anyone. I have spent well over R450 on airtime in 2 days only to be put on hold and be told that I would be contacted by numerous people - none of whom were able to be of any help. In addition to wasting my money on airtime listening to hours of their hold music, I have had to buy mobile data in order to continue working as I work from home. If I knew that this was the service that I would be getting from Supersonic then I would not have chosen it as a service provider. I would tell anyone who is considering their service to rather save their time and money and just use a mobile connection or to find a more reliable and reputable internet provider.