1 reviews | Active since Aug 2015
If they cant help they will just drop the phone in your ear...
Iv had there LTE for about a month and a half now there is still no way to monitor your data usage. not a great start guys. Quick background to my usage i use RAIN from 11pm to 6pm the next day as my main way of connecting i only use Supersonic from 6 to 11 when rain is not uncapped. So the last 3 days iv had no connection with supersonic last night i thought let me test the midnight data something iv never used before with them, but still no connection at all .
this morning 26th/10/2019 8:30am i phoned through to find out about my data usage and why i am not able to connect with either daytime or night time data it took the consultant almost 15min just to tell me my day time data is finished ok, but what about midnight data something i have never used before why is that not working ? and then he dropped the call on me !!!!! really is that the only solution you guys have if you cant answer my question.
**** if i am out of data at least try sell me on a bigger package or tell me how i can top up anything is better than freaking dropping the phone in my ear.
if they can contact me back and actually try assist me i would update this post but until then its a 1 star from me. i do not recommend this isp.
Apologies for your frustrating experience. A senior agent will be in touch with you shortly to assist
Regards,
The Supersonic Team
Apologies for your frustrating experience. A senior agent will be in touch with you shortly to assist
Regards,
The Supersonic Team
All my questions were solved in our last phone call. and i will wait for your call next week Monday 4/11/19 again so i can give you feed back about my midnight data if it is now working or not. as discussed i will be testing it this weekend.
the person that phoned me was very helpful. thank you for that.
All my questions were solved in our last phone call. and i will wait for your call next week Monday 4/11/19 again so i can give you feed back about my midnight data if it is now working or not. as discussed i will be testing it this weekend.
the person that phoned me was very helpful. thank you for that.
