CR
Catherine R
1 reviews | Active since Oct 2019
29 Mar 2023, 15:02
ICASA COMPLAINT - ADDED TO IT... NO SERVICE FROM SUPERSONIC EVER
So I lodged a complaint the 9th and by the 15th you guys had restored my network. It is now the 29th and we are back at square 1 where I have got 1mbps of connectivity and when I contact your "TECHNICAL SUPPORT TEAM" I get told that I will not get an accurate reading of speed on my router as I am not plugged into it with a Lan cable. But doesnt bother to go and see that intermittent speed issues with you all is a thing.
So I have added this to my ICASA complaint which I lodged on the 9th of March. Cause you all do not value your clients and I will keep adding to it until you all fix this problem.
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Replies (2)
Supersonic 's replyOfficial
29 Mar 2023, 16:13Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please be advised that your query is currently handled by the Support team and you will be assisted further by the department.
Supersonic 's reply29 Mar 2023, 16:13
Official
Good day, thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Please be advised that your query is currently handled by the Support team and you will be assisted further by the department.
CR
Catherine R's updateReviewer Update
31 Mar 2023, 11:34Again the networks not running as it should. Your tech team are useless and keep saying the same thing as the last. You guys really are terrible and I regret joining supersonic as you guys have no empathy or urgency toward your clients but want us to jump and pay when you want your premiums.
I cannot wait for ICASA to step in and assist with this as you guys do not give a hoot.
Here is the next ticket : SST099582
Cause your "techie" cant fix the problem
I cannot wait for ICASA to step in and assist with this as you guys do not give a hoot.
Here is the next ticket : SST099582
Cause your "techie" cant fix the problem
CR
Catherine R's update31 Mar 2023, 11:34
Reviewer Update
Again the networks not running as it should. Your tech team are useless and keep saying the same thing as the last. You guys really are terrible and I regret joining supersonic as you guys have no empathy or urgency toward your clients but want us to jump and pay when you want your premiums.
I cannot wait for ICASA to step in and assist with this as you guys do not give a hoot.
Here is the next ticket : SST099582
Cause your "techie" cant fix the problem
I cannot wait for ICASA to step in and assist with this as you guys do not give a hoot.
Here is the next ticket : SST099582
Cause your "techie" cant fix the problem