1 reviews | Active since Jun 2020
ICASA and ISPA here I come
I have been using Supersonic LTE for over a year. In the beginning I used to average 40mb+ up and down.
Something changed in the beginning of September this year. I now am lucky if i get 4mb download.
I have logged multiple tickets, they all get closed without feedback. I talk with your agents on facebook almost daily and get given the same 2 excuses: 1] we do not guarantee speed 2] there is congestion on the tower
I did multiple speed tests this morning that I have proof of - averaging between 3 and 4mb down speeds - from a laptop connected via cable directly to the Supersonic supp**** router.
When I turn the hotspot on my vodacom cellphone and and connect my laptop to it - I instantly am at 75mb+ download. I would just like to point out that i am 99% sure that that is through THE EXACT SAME TOWER.
So the problem is not congestion, the problem is not the tower - the problem is the MTN/Supersonic service.
I am tired of logging tickets, I am tired of moaning on FB, I am stuffing tired of paying R999 a month for 4mb internet - you were supposed to be an upgrade from my 10MB DSL - and you are lightyears worse.
I cannot wait for the day fiber arrives - and mark my words right now - I WILL NOT PAY for you to come fetch your equipment - and in return I WILL NOT INVOICE YOU for all the vodacom data I have had to buy just to attend meetings etc because your service would not connect to anything.
All I want is value for my R999.
I have 2 friends that I know in my same town that use the exact same service - and they experience THE EXACT SAME speeds and issues.
It is not the tower - it is not congestion - it is your service.
I am giving this until the weekend and if it is not back to normal - I am logging a complaint with ICASA and ISPA because you are ******** and taking advantage of people.
I am tired of being told 'the towers are fine' - like is that you just wanting to blame me - it is somehow my fault?
I am tired of being told 'sorry for the inconvenience' - that doesn't refund the vast amount of money I have had to sink into mobile data to be able to just attend work meetings.
I am sick of not being able to use other services that I have paid for - because they require a stable internet connection.
I am tired of pointing out my issues for months and being told - 'we will get back to you' - and it just dies there.
I live 150m from the tower - that same tower gives me 75mb on Vodacom 4G. But on your line - I get 4mb - no matter where I put it in my house.
In fact - I give it until Friday - if I do not get what I actually pay for - i will be lodging complaints with both ICASA and the ISPA when they reopen. What you charge vs the service that you offer should be *******.
I am tired of being told 'the towers are fine' - like is that you just wanting to blame me - it is somehow my fault?
I am tired of being told 'sorry for the inconvenience' - that doesn't refund the vast amount of money I have had to sink into mobile data to be able to just attend work meetings.
I am sick of not being able to use other services that I have paid for - because they require a stable internet connection.
I am tired of pointing out my issues for months and being told - 'we will get back to you' - and it just dies there.
I live 150m from the tower - that same tower gives me 75mb on Vodacom 4G. But on your line - I get 4mb - no matter where I put it in my house.
In fact - I give it until Friday - if I do not get what I actually pay for - i will be lodging complaints with both ICASA and the ISPA when they reopen. What you charge vs the service that you offer should be *******.