I will never recommend Supersonic to anyone

*Supersonic Internet Installation Issues*

1. *Initial Installation (Aug 2024)*: Router delivery, but it didn't work. Multiple calls (20+ minutes each) resulted in dropped calls and no resolution. 2. *Faulty Router Replacement (Sep 2024)*: TL promised to send a new router, but it arrived without setup assistance. 3. *Payment Dispute (Sep 2024)*: TL acknowledged non-use due to faulty router, but no credit was app****. 4. *Inconsistent Billing (Oct-Nov 2024)*: Received R0 balance bill (credit for R1500), then R1900 invoice with no explanation. 5. *Disconnection (Dec 2024)*: Service disconnected despite payment disputes.

*Poor Customer Service*

1. Long hold times (20+ minutes). 2. Dropped calls. 3. Unresponsive emails and ticket system. 4. No follow-up calls or updates. 5. Inconsistent information from representatives.

*Next Steps*

1. Unplug Supersonic router. 2. Sign up with another provider. 3. File a formal complaint with Supersonic and relevant regulatory bodies.