TW
Taylor W
1 reviews | Active since Mar 2018
12 May 2021, 09:40
I will change ISPS if my issues are not resolved!
For 10 months since I got my 50MB/50MB line I have been capped at 20MB/20MB.
I have phone every week for the past 10 months to get this sorted and nothing ever gets done, I get told that my ticket has been resolved when the issue at hand has not!
I have also asked countless times for a refund based on the fact I pay for the 50MB line and charge me accordingly to the 20MB line and this has not been done!
It is pathetic service and I will be changing ISP's if the issue is not resolved, I Have business accounts with supersonic also that I will change if this is not fixed!
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
12 May 2021, 10:35Good day Taylor.
I apologise for the frustration caused. I will investigate the issue then provide you with feedback. I sincerely apologise and I can assure you that I will do my best to assist.
Regards, Sandra
I apologise for the frustration caused. I will investigate the issue then provide you with feedback. I sincerely apologise and I can assure you that I will do my best to assist.
Regards, Sandra
Supersonic 's reply12 May 2021, 10:35
Official
Good day Taylor.
I apologise for the frustration caused. I will investigate the issue then provide you with feedback. I sincerely apologise and I can assure you that I will do my best to assist.
Regards, Sandra
I apologise for the frustration caused. I will investigate the issue then provide you with feedback. I sincerely apologise and I can assure you that I will do my best to assist.
Regards, Sandra
TW
Taylor W's updateReviewer Update
12 May 2021, 11:35Thank you, I have sent you an email
TW
Taylor W's update12 May 2021, 11:35
Reviewer Update
Thank you, I have sent you an email
Supersonic 's replyOfficial
12 May 2021, 14:11Good afternoon Taylor.
Your patience is appreciated. I have confirmed with the project management team that the upgrade went through successfully. I will log a case and escalate to Vuma to investigate the speeds that you have been receiving. i do apologise for the frustration caused, however, i can assure you that I am working on your query.
Your patience is appreciated. I have confirmed with the project management team that the upgrade went through successfully. I will log a case and escalate to Vuma to investigate the speeds that you have been receiving. i do apologise for the frustration caused, however, i can assure you that I am working on your query.
Supersonic 's reply12 May 2021, 14:11
Official
Good afternoon Taylor.
Your patience is appreciated. I have confirmed with the project management team that the upgrade went through successfully. I will log a case and escalate to Vuma to investigate the speeds that you have been receiving. i do apologise for the frustration caused, however, i can assure you that I am working on your query.
Your patience is appreciated. I have confirmed with the project management team that the upgrade went through successfully. I will log a case and escalate to Vuma to investigate the speeds that you have been receiving. i do apologise for the frustration caused, however, i can assure you that I am working on your query.
TW
Taylor W's updateReviewer Update
12 May 2021, 15:12Thank you! did they give you a time estimate as to how long it will take to resolve?
TW
Taylor W's update12 May 2021, 15:12
Reviewer Update
Thank you! did they give you a time estimate as to how long it will take to resolve?
TW
Taylor W's updateReviewer Update
18 May 2021, 09:37Still no update?????????????
TW
Taylor W's update18 May 2021, 09:37
Reviewer Update
Still no update?????????????
TW
Taylor W's updateReviewer Update
24 May 2021, 07:44Still no ****ing update?????
TW
Taylor W's update24 May 2021, 07:44
Reviewer Update
Still no ****ing update?????