I want my money back

Good day,

On 2 December, I visited MTN Jabulani to purchase a Vumatel fibre service. I made it explicitly clear that I work from home and require a reliable internet connection. I was assured that installation would take 2–3 working days.

However, after following up multiple times, I was informed by one of your agents that my voucher was activated on a different device, under the username VR-1***, which is not mine. When I check my Supersonic dashboard, the voucher reflects as active, yet there are no orders listed, indicating that no installation will take place.

I have called in several times and had tickets logged on my behalf, but no resolution has been provided. This situation has caused significant inconvenience, especially considering my work-from-home requirements.

I am extremely disappointed with the level of service received. Based on this experience, Supersonic has fallen far short of my expectations, and I regret to say that my previous provider, Webafrica, delivered far better service.

Till this day, I am still waiting for my refund. The audacity of them closing my ticket even after I had rep**** that I hadn't received my refund. How is it that my ticket is closed?

Kind regards, Lungile Ndlela