JB
Julie B

1 reviews | Active since Oct 2018

28 Aug 2020, 11:36

I want Fibre NOT Broadband

I would very much like to sign for a fibre contract as Supersonic are the only people in the complex that we can access fibre through. MTN Fibre installed in the complex about 3 or 4 years ago and I have had TWO tenants who have enjoyed their fibre connectivity in the complex. However, if you check coverage on their website, it tells me I can only have home broadband. Not what I want! So after calling the call centre and spending more than 24 minutes on the phone and advising them of the tenants account number so that they can verify he is on a fibre package, I am still at ground ZERO. Are there no companies out there that actually want customers these days?

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Replies (1)
Supersonic
Supersonic 's reply28 Aug 2020, 12:34
Official
Hi Julie, 

Apologies for this. I have escalated to the connectivity team and will have an agent call you as soon as posible to assist. 

Regards,
Sandra